Arquimedia Studios File Delivery Policies and Payment Terms Effective Date: February 4, 2021
Purpose: The objective of these policies is to establish a transparent and professional framework between Arquimedia Studios and our clients. We seek to guarantee a smooth process, protect the intellectual property of our work, and ensure that the expectations of both parties are clearly defined from the beginning of each project.
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By contracting our services, the client accepts and agrees to comply with the following terms.
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Article 1: Work Process and Presentation of Progress Files
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1.1. Review Files: During the conceptualization, design, and review phases, all progress files, proposals, and mockups will be sent to the client in low-resolution, non-editable formats protected with a watermark (e.g., JPG, PNG, or review PDF).
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1.2. Purpose of Previews: These files are for the sole purpose of viewing, review, and approval by the client. Their publication, printing, or use for any commercial or non-commercial purpose is prohibited until the project is completed and fully paid for.
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Article 2: Payment and Non-Refund Policy
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2.1. Initial Payment (Advance): To begin any project, an initial payment of 50% of the total cost of the service is required. This payment formalizes the agreement and reserves our team’s time for the project.
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2.2. Non-Refund Policy: The initial 50% payment is non-refundable under any circumstances. This amount covers initial operating costs, research hours, conceptualization, development of initial proposals, and administrative costs associated with project start-up. Once work has begun, these resources have already been invested.
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2.3. Project Cancellation: If the client decides to cancel the project after it has begun, the initial payment will not be refunded. If at the time of cancellation the work completed exceeds 50% of the project completion, an additional payment proportional to the hours invested may be required.
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Article 3: Final File Delivery Policy
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3.1. Delivery Condition: Delivery of all final, editable and/or vectorized files (such as .AI, .EPS, .SVG, .PSD, etc.), as well as high-resolution versions for printing or digital use (PDF, PNG without background, etc.), will be made only after receipt and confirmation of the remaining 50% payment, thus completing 100% of the total project cost.
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3.2. Payment Confirmation: No final file will be sent until payment is reflected and confirmed in our bank account. Proof of transfer will not be accepted as a guarantee for file release.
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3.3. Delivery Method: Final files will be delivered via a download link (Google Drive, WeTransfer, or similar) or by email, depending on their size. The client will have 30 days to download and save their files.
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Article 4: Final Approval and Subsequent Modifications 4.1. Final Approval: The client’s request to proceed with final payment implies acceptance and final approval of the submitted design. It is understood that the client is fully satisfied with the result.
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4.2. Post-Delivery Changes: Once the final files are delivered, the project is considered complete. Any request for subsequent changes, adjustments, or modifications will be considered new work and will be quoted separately.
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Article 5: Intellectual Property 5.1. Copyright: Arquimedia Studios retains the copyright and ownership of all proposals, sketches, and creative concepts that were not selected or approved by the client.
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5.2. Assignment of Rights: Upon full payment of the project, the client obtains ownership and commercial use rights to the final, approved design.
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We appreciate your trust in Arquimedia Studios. These policies allow us to provide high-quality service and maintain a professional and equitable relationship with all our clients.
Arquimedia Studios General Policies and Terms of Service Effective Date: January 3, 2021
1. Philosophy and Commitment At Arquimedia Studios, we are dedicated to transforming ideas into high-impact visual and strategic results. Our philosophy is based on collaboration, creativity, and transparency. These policies establish a clear framework to ensure a professional, efficient, and mutually beneficial relationship with our clients. By hiring our services, the client accepts and agrees to comply with the following terms.
2. Work Process and Methodology Our process is designed to ensure quality and satisfaction at every stage:
2.1. Briefing: Every project begins with a meeting (in person or virtually) to thoroughly understand the client’s objectives, audience, and requirements.
2.2. Proposal and Quote: A detailed proposal will be presented, including the project scope, deliverables, estimated timeline, and total investment. This proposal will be valid for 30 days.
2.3. Conceptualization and Design Phase: Once the budget has been approved and the initial payment has been received, our team will begin the creative work. Proposals will be submitted in review formats (JPG, watermarked PNG, low-resolution PDF).
2.4. Review Rounds: Each service includes a specific number of review rounds (usually two or three), as stipulated in the proposal. Revisions must be clearly communicated and consolidated. Additional changes or modifications that deviate from the original brief may incur additional costs.
2.5. Final Approval: The client must confirm their approval of the final design in writing (via email) before proceeding with preparing the files for delivery.
3. Payment and Invoicing Policy Financial clarity is key to a good business relationship.
3.1. Pago Inicial: Se requiere un anticipo del 50% del costo total del proyecto para dar inicio formal al trabajo. Este pago asegura la reserva de tiempo de nuestro equipo y cubre los costos iniciales.
3.2. Política de No Reembolso: El pago inicial no es reembolsable bajo ninguna circunstancia. Este monto cubre las horas de investigación, conceptualización, gestión y los recursos administrativos invertidos desde el momento cero del proyecto.
3.3. Pago Final: El 50% restante deberá ser liquidado en su totalidad una vez que el cliente haya dado su aprobación final al trabajo y antes de la entrega de los archivos finales y/o la publicación de cualquier material (ej. sitio web).
3.4. Proyectos por Fases o Retainers: Para proyectos a largo plazo o servicios de iguala mensual (retainer), se establecerán fechas de pago recurrentes en el contrato de servicio. La falta de pago puede ocasionar la suspensión temporal de los servicios.
4. Política de Entrega de Archivos Finales
Protegemos nuestro trabajo hasta la culminación del acuerdo.
4.1. Condición Indispensable para la Entrega: La entrega de todos los archivos finales, editables, vectorizados (.AI, .EPS, .SVG), en alta resolución (.PSD, .TIFF) y/o el código fuente y credenciales de acceso (en proyectos web) se realizará única y exclusivamente después de haber confirmado la recepción del 100% del pago del proyecto.
4.2. Formato y Método: Los archivos se entregarán mediante un enlace de descarga seguro (Google Drive, WeTransfer, etc.), el cual estará activo por un periodo de 30 días. Es responsabilidad del cliente descargar y resguardar los archivos de forma segura.
4.3. Cierre del Proyecto: La entrega de los archivos finales marca la conclusión oficial del proyecto.
5. Propiedad Intelectual y Derechos de Autor
5.1. Propiedad de Arquimedia Studios: Todos los bocetos, ideas, conceptos creativos y propuestas que no fueron seleccionadas por el cliente siguen siendo propiedad intelectual de [Arquimediadose].
5.2. Cesión de Derechos al Cliente: Una vez liquidado el 100% del proyecto, el cliente obtiene los derechos de uso comercial y propiedad sobre el diseño final y aprobado. Arquimedia Studios se reserva el derecho de exhibir el trabajo en su portafolio y materiales promocionales, a menos que se acuerde lo contrario por escrito.
6. Comunicación y Horarios de Atención
6.1. Canales Oficiales: La comunicación oficial se mantendrá a través de correo electrónico y llamadas o reuniones previamente agendadas. Esto nos permite tener un registro claro de todas las decisiones y solicitudes.
6.2. Horario de Atención: Nuestro horario de atención es de [Lunes a Viernes de 9:00 a.m. a 5:00 p.m.]. Las solicitudes recibidas fuera de este horario serán atendidas el siguiente día hábil.
6.3. Tiempos de Respuesta: Nos comprometemos a dar respuesta a las comunicaciones en un plazo máximo de 24 horas hábiles.
